1. Introduction
    At pkm solar solutions, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and share your information when you visit our website at www.pkmsolarsolutions.co.za, engage with us on our social media platforms (including Facebook, Instagram, WhatsApp, and others), or interact with us in any other way.

    By using our website or services, you agree to the terms of this Privacy Policy.

    2. Changes to This Policy
    We review our Privacy Policy regularly and may update it when necessary. The latest version will always be available on our website. Updates will take effect from the date of publication.

    3. What Personal Information We Collect
    In line with South Africa’s Protection of Personal Information Act (POPIA), personal information refers to data that can identify you as an individual or juristic person.

    We may collect the following:

    Full name, address, and contact details

    Email address and payment information

    Order history and preferences

    Data from your social media profiles (when connected)

    Any other information you voluntarily provide

    4. How We Collect Your Information
    We collect your personal information through:

    Browsing and using our website

    Interactions on our social media platforms

    Customer service enquiries or surveys

    Order placements or account registration

    5. Why We Need Your Information
    While the provision of personal information is voluntary, without it you may be unable to:

    Purchase products on our website

    Access certain services

    Receive updates or customer support

    6. How We Use Your Information
    We use your information to:

    Process your orders and payments

    Deliver your products and manage your account

    Communicate with you regarding updates or promotions

    Improve your customer experience and website functionality

    Meet legal and regulatory requirements

    7. Disclosure of Your Information
    We may share your personal information with:

    Internal staff and third-party service providers (e.g., couriers, payment processors)

    Professional advisors such as accountants or consultants

    Law enforcement or regulatory authorities when required by law

    Third parties with your consent

    pkm solar solutions will never sell your personal information.

    8. Cross-Border Data Transfers
    If we share your information with service providers or affiliates outside South Africa, we will ensure it is protected with the same level of security as locally required under POPIA.

    9. Marketing Communication
    We may send you promotional emails or updates. You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly at info@pkmsolarsolutions.co.za.

    10. Cookies and Tracking
    We use cookies and similar tracking tools to:

    Improve website performance

    Track usage patterns

    Personalize your experience

    Cookies do not personally identify users. You can disable cookies in your browser settings, but this may affect your experience on our website.

    11. Data Security
    Your personal information is stored securely in electronic and physical formats. We implement appropriate measures to prevent unauthorized access, disclosure, or loss. Data no longer needed is securely deleted or anonymized.

    12. Access and Correction of Information
    You have the right to:

    Confirm whether we hold your personal data

    Request access or a copy of your information

    Request corrections, updates, or deletion of inaccurate or outdated data

    You may need to provide a certified copy of your ID to verify your request.

    13. Breach of Privacy
    If you suspect your data has been compromised, please notify us immediately at info@pkmsolarsolutions.co.za. We will investigate and respond as quickly as possible.

    14. Keeping Your Information Updated
    Please inform us of any changes to your personal information to ensure accuracy and continued service.

    15. Cookies We Use
    Below is a list of some cookies our website may use:

    FORM_KEY: Prevents forged requests

    PHPSESSID: Session ID

    GUEST-VIEW: Allows guest order views

    USER_ALLOWED_SAVE_COOKIE: Indicates cookie consent

    MAGE-CACHE-*: Enhances loading speed

    STF: Info on products shared with friends

    PRIVATE_CONTENT_VERSION: Tracks content updates

    16. Contact Us
    If you have any questions about our Privacy Policy or how we handle your personal data, please contact us:

    📧 Email: info@pkmsolarsolutions.co.za
    🌐 Website: www.pkmsolarsolutions.co.za